Receiving and warehousing
Inbound planning, quantity validation, SKU identification, putaway, and inventory tracking.
- Receiving instructions
- Locations and inventory
- Documented discrepancies and exceptions
Ecommerce 3PL services
A complete 3PL operation, from receiving to customer visibility.
Tandem combines warehousing, inventory management, picking, packing, shipping, returns, integrations, and operational visibility from Longueuil.
Storage
Organized logistics space to store products, support volume, and reduce operational friction.
Packaging
Consistent order preparation that protects products and respects your brand experience.
Shipping
Fast, tracked shipments with carrier options adapted to ecommerce operations.
Optimization
Analytics and recommendations to reduce costs, limit exceptions, and improve operations.
What each operating stage covers
The exact scope is defined during quoting based on SKUs, volume, sales channels, packing rules, destinations, and support requirements.
Picking and packing
Guided order preparation, packing rules, branded inserts, and validation before shipment.
- Product and order rules
- Materials and presentation
- Checks before closeout
Shipping and tracking
Label creation, carrier coordination, tracking transmission, and delivery-exception monitoring.
- Eligible carrier options
- Tracking numbers
- Exceptions and communication
Returns and optimization
Returns receiving under agreed rules, inspection, eligible restocking, and analysis of recurring costs and friction.
- Return rules
- Inspection and inventory status
- Operational recommendations
What is confirmed before launch
A useful proposal clarifies responsibilities, required data, and the conditions that influence cost and operating cadence.
- Average volume and peak periods
- SKU count, dimensions, and storage constraints
- Sales channels, integrations, and data quality
- Preparation rules, materials, and brand experience
- Destinations, carriers, returns, and exception handling
- Cutoff times, service objectives, and reporting method
Questions about 3PL services
How is 3PL service pricing determined?
Pricing commonly depends on receiving, occupied space, orders, picked items, materials, shipping, returns, and special work. Tandem confirms billable units and applicable conditions in the quote.
Is there a minimum volume?
The right threshold depends on the operating profile, not only order count. Tandem reviews volume, SKUs, space, integrations, and required service before confirming fit.
What is needed for onboarding?
Onboarding normally requires clean product data, identified SKUs, packing rules, integration access, starting inventory, and named contacts for operational decisions.
How are preparation timelines defined?
Cutoffs, operating days, exceptions, and service objectives are defined from the order profile and documented in the applicable agreement.
Does Tandem handle returns?
Yes, when the return workflow is defined: receiving, inspection, product status, eligible restocking, quarantine, or disposition under the brand's rules.
Sources and verification
These official references support the definitions and technology descriptions on this page. Tandem-specific commitments are confirmed in the applicable quote and agreement.
- Statistics Canada — monthly retail ecommerce sales
- ShipHero — inventory workflows
- ShipHero — order fulfillment workflows
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