Define the rules
Document cutoffs, priorities, materials, carrier options, and ownership of exceptions.
Take control
Move faster without losing visibility.
Tandem helps ecommerce brands reduce logistics complexity with fast preparation, competitive shipping options, and a clear application.
Fast preparation
A target cadence defined by cutoff, order profile, and the applicable agreement.
Controlled costs
Rates and recommendations that help reduce shipping costs.
Useful technology
Accessible data to understand fees, exceptions, and trends.
Three decisions that restore control
Make variance visible
Connect orders, inventory, shipments, and costs so the team can quickly see what is off plan.
Improve with evidence
Review volume, fees, timing, and exception causes before changing a rule or carrier.
Shipping-control questions
How does Tandem select a shipping option?
Eligible options depend on destination, dimensions, weight, customer promise, available services, and the rules agreed with the brand.
How are delivery exceptions monitored?
Tracking statuses and events can be grouped to identify delayed or blocked parcels and guide the team's next action.
Are advertised rates guaranteed for every parcel?
No. An indicative rate depends on parcel profile, destination, volume, carrier, and applicable surcharges. Conditions are confirmed in the quote.
Which data is visible in the application?
Depending on configuration, the team can monitor orders, shipments, statuses, fees, exceptions, trends, and relevant operating indicators.
Sources and verification
These official references support the definitions and technology descriptions on this page. Tandem-specific commitments are confirmed in the applicable quote and agreement.
- Statistics Canada — monthly retail ecommerce sales
- ShipHero — inventory workflows
- ShipHero — order fulfillment workflows
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